We are just a few weeks from the end of 2020, what a year. As everyone has adjusted to the COVID impact of retail and working remote, I wanted to summarize four articles from the quarter that caught my eye. Grab your coffee and find the corner of your home where you can catch up on some quick reads.
1. Tony Hsieh, former Zappos CEO and 'tremendous visionary,' dies at 46
To read more about the legacy he built and the transformation he led in online retail check out this story on CNN.com.
Another retailer is elevating the customer experience. This quick read is an interview with Bed Bath & Beyond's CEO, Mark Tritton. In this piece he lays out what they are doing to change their thinking and stores. “When home is everything, we’re really poised to be the epicenter of that,” CEO Mark Tritton said in an interview with CNBC. “We were agile about getting after that.” Check out the story here.
While some industries are seeing increased sales due to more people buying online, other industries are hurting. This article covers it in a nutshell. Read more in this story, written by April Berthene, about how consumer shopping behavior has changed.
With an unprecedented year (almost) behind us, it is no surprise that this retail holiday provided unprecedented results. Take a look at NaviStone's recap of how the 2020 Black Friday and Cyber Monday surges have impacted this shopping season. Check out the infographic here!