Retain

Build Lasting Customer Loyalty

Over 50% of your most valuable customers never hear from you. Capture their attention at the moments that matter, when their interests peak, or before they walk away.

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woman sitting on couch looking down at her phone.

Harness previously untapped opportunities

Half of your customers are hard to reach with digital advertising. Most brands ignore these customer segments. Increase retention by reaching them at moments that matter.

Reconnect with email opt-outs

Treat email unsubscribes like a regrettable breakup. A quick contact at the right time can re-ignite their interest.

Get your messages noticed

Change up your communication medium. Send direct mail that makes your customers smile and stay loyal.

Turn strangers into friends

Recognize your best customers who look like unknowns because they’ve changed devices.

Expanded Reach

Reach high value email opt-outs

You’ve gone silent to customers who have actively or passively opted-out. Send a fast first-class postcard instead. NaviStone’s platform makes it easy with integrations.

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48%

of open carts are opt-outs

30%

Increased cart recovery

Man and woman looking at a direct mail postcard.

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Maximize Customer Understanding

Boost retention with postcard retargeting

Many brands prevent existing customers from receiving retargeting postcards. Significantly increase retention by including them and adding a personalized message.

Apparel and Accessories 4 min

Apparel Brand Sees 4.75% Response Rate By Using Personalized Postcards

Higher ROI

Recognize strangers who are actually customers

When your customers change devices, they look like new visitors to your website. Link unknown site visitors to your known customers to add 20-40% more audience to your ESP or CRM driven campaigns.

Brand Growth

Drive sustainable
brand growth

Increase retention and loyalty by connecting with customers at risk. NaviStone’s IQ Mail turns direct mail into an intelligent, digital medium, with fast activation and real-time results reporting. Sent next day, not next month.